As the Patient Access Manager at Orlando Health, Erica Smalls leverages over a decade of professional office management experience to enhance the patient experience and streamline departmental operations. In her current role, Erica is pivotal in establishing and implementing comprehensive policies and procedures that govern...
As the Patient Access Manager at Orlando Health, Erica Smalls leverages over a decade of professional office management experience to enhance the patient experience and streamline departmental operations. In her current role, Erica is pivotal in establishing and implementing comprehensive policies and procedures that govern patient access, ensuring that all interactions align with best practices in healthcare management. Her leadership qualities shine through as she manages a diverse team, focusing on Human Resource-related functions that are essential for fostering a supportive and efficient work environment.
Erica's expertise in medical assisting guidelines and procedures allows her to review departmental performance critically, identifying areas for improvement that enhance both physician and patient satisfaction. By implementing strategic changes to workflows, she not only simplifies processes but also elevates the overall quality of service provided to patients. Her commitment to excellence is evident in her ability to communicate effectively with administration, keeping them informed of departmental activities and needs, which is crucial for aligning organizational goals with patient care initiatives.
In addition to her managerial responsibilities, Erica is adept in various skills that contribute to her success, including medical coding, customer service, and training. Her CPR certification and phlebotomy skills further underscore her comprehensive knowledge of the healthcare landscape. With a proven track record of achievement and a passion for improving healthcare delivery, Erica Smalls is a vital asset to Orlando Health, dedicated to fostering a patient-centered culture that prioritizes accessibility and satisfaction.
