As the Director of Aftermarket Sales and Service at Morbark, LLC, Eric Talley plays a pivotal role in driving the success of the company’s diverse portfolio, which includes renowned brands such as Morbark, Rayco, Denis Cimaf, and Boxer. With a wealth of experience in the...
As the Director of Aftermarket Sales and Service at Morbark, LLC, Eric Talley plays a pivotal role in driving the success of the company’s diverse portfolio, which includes renowned brands such as Morbark, Rayco, Denis Cimaf, and Boxer. With a wealth of experience in the industry, Eric is adept at navigating the complexities of aftermarket operations, ensuring that each brand not only meets but exceeds customer expectations. His leadership encompasses a broad spectrum of responsibilities, from overseeing parts sales and technical services to enhancing customer service and quality assurance initiatives.
Eric's pragmatic approach to change management has been instrumental in fostering a culture of continuous improvement within the organization. By developing talented teams and promoting a "do-what's-right" attitude, he has successfully implemented strategies that enhance operational efficiency and drive business growth. His expertise in manufacturing and operations management, coupled with a strong background in automotive sales and business development, enables him to identify and capitalize on new market opportunities.
Key projects under Eric's leadership have included the optimization of the warranty and rebuild processes, which have significantly improved customer satisfaction and loyalty. Additionally, his focus on research and development has led to innovative solutions that address the evolving needs of the industry, particularly in areas such as hydraulics and diesel engine maintenance and repair. Through his commitment to excellence and customer-centric philosophy, Eric Talley continues to position Morbark as a leader in the aftermarket service sector, ensuring that the company remains at the forefront of the industry.
