Eric Santos is a seasoned Senior Product Owner at Trimble Inc., where he leverages over six years of expertise in software development and product management to drive innovative solutions in the transportation sector. In his current role, Eric leads a globally distributed team of 16...
Eric Santos is a seasoned Senior Product Owner at Trimble Inc., where he leverages over six years of expertise in software development and product management to drive innovative solutions in the transportation sector. In his current role, Eric leads a globally distributed team of 16 engineers across the US, Brazil, and India, focusing on the development and enhancement of truck health management software. His leadership ensures that cross-functional teams are aligned with the product vision, fostering collaboration and driving the product lifecycle from ideation to successful launch.
One of Eric's key projects involves implementing advanced metrics and planning strategies that have significantly decreased resolution times for quality of service (QoS) issues. By prioritizing timely issue resolution, he has not only improved customer satisfaction but also enhanced the overall user experience of the software. His commitment to agile methodologies, particularly Kanban and Behavior Driven Development (BDD), allows him to adapt quickly to changing market demands and customer feedback, ensuring that the product remains competitive and relevant.
Eric's technical proficiency in languages such as JavaScript and SQL, combined with his project management skills using tools like Jira, empowers him to bridge the gap between technical teams and business stakeholders effectively. His ability to document processes and tutor team members further enriches the collaborative environment at Trimble, making him an invaluable asset to the organization. With a strong focus on delivering high-quality products that meet the needs of both B2B and B2C markets, Eric Santos exemplifies the role of a modern product owner in a fast-paced, technology-driven landscape.
