As the Global Head of IT Infrastructure Delivery at HCL Technologies, Eric Norberg is at the forefront of driving transformative IT initiatives for a $9 billion global client. With over 15 years of experience in IT leadership, Eric excels in orchestrating large-scale projects that span...
As the Global Head of IT Infrastructure Delivery at HCL Technologies, Eric Norberg is at the forefront of driving transformative IT initiatives for a $9 billion global client. With over 15 years of experience in IT leadership, Eric excels in orchestrating large-scale projects that span multiple geographies, supporting over 18,000 users across 77 sites in North and South America, Asia, Europe, and the Middle East. His role involves not only managing a comprehensive outsourced Managed Service IT Infrastructure but also fostering executive-level customer relationship management that emphasizes collaboration and strategic growth across various organizational units.
Eric’s expertise lies in leveraging cloud, hybrid, and automation solutions to facilitate seamless business IT transformation. He is adept at implementing data-driven strategies that enhance operational efficiency and drive business outcomes. His proficiency in ITIL, disaster recovery, and service delivery ensures that HCL’s clients receive robust, resilient IT services tailored to their unique needs. Additionally, Eric's strong background in Agile methodologies and application programming interfaces (APIs) allows him to lead teams in delivering innovative solutions that align with the fast-paced demands of the digital landscape.
Key projects under Eric’s leadership include the transition to cloud-based infrastructures and the integration of advanced automation tools, which have significantly improved service delivery and reduced operational costs. His commitment to excellence in outsourcing and offshoring strategies has not only streamlined processes but also fostered a culture of continuous improvement within his teams. As a visionary leader, Eric Norberg is dedicated to empowering organizations to navigate the complexities of IT transformation, ensuring they remain competitive in an ever-evolving technological environment.
