Eric Marillet is a seasoned professional with over 20 years of experience in design, management, and public speaking, currently serving as the Directeur Design, Expérience et Interfaces at Orange. In this pivotal role, he leads a dedicated team focused on enhancing the digital experience across...
Eric Marillet is a seasoned professional with over 20 years of experience in design, management, and public speaking, currently serving as the Directeur Design, Expérience et Interfaces at Orange. In this pivotal role, he leads a dedicated team focused on enhancing the digital experience across multiple platforms, including web, mobile, and television. His expertise lies in crafting innovative and user-centric design strategies that not only elevate customer engagement but also streamline the digitalization of user journeys.
Marillet's career began with the creation of one of Paris's first cybercafés in 1996, which laid the foundation for his passion for digital innovation. He later joined Microsoft, where he played a crucial role in developing MSN France's programs, further solidifying his expertise in digital commerce and user experience. As a consultant, he has successfully implemented numerous projects, demonstrating his ability to bridge the gap between creative vision and practical execution.
At Orange, Marillet is at the forefront of designing inspiring visions for services and applications that cater to a diverse audience. His focus on omnichannel experiences—integrating physical and digital touchpoints—ensures that users receive a seamless and engaging journey, whether interacting with Orange's digital platforms or through customer service channels. With a strong emphasis on user experience design, service design, and information architecture, he is committed to fostering a culture of innovation and talent management within his team, driving Orange's mission to deliver exceptional digital experiences.
