As the Restaurant Floor Manager at Miller's Ale House Restaurants, Eric Lumb plays a pivotal role in steering operations that prioritize exceptional guest experiences and operational excellence. With a keen focus on maintaining high standards, Eric has successfully facilitated daily operations for a thriving restaurant...
As the Restaurant Floor Manager at Miller's Ale House Restaurants, Eric Lumb plays a pivotal role in steering operations that prioritize exceptional guest experiences and operational excellence. With a keen focus on maintaining high standards, Eric has successfully facilitated daily operations for a thriving restaurant generating over $8 million annually. Under his leadership, the establishment has consistently ranked as the top earner among a portfolio of more than 100 locations, showcasing his ability to drive performance and profitability.
Eric's expertise lies in developing high-performance teams through comprehensive training programs that empower staff to deliver outstanding customer service. His hands-on approach to hiring, training, and managing employees at all levels ensures that the team is not only well-equipped to meet the demands of a fast-paced environment but also motivated to exceed guest satisfaction benchmarks. By implementing effective labor and cost management strategies, he has streamlined operations, resulting in improved EBITDA and P&L outcomes.
In addition to his operational responsibilities, Eric excels in program management, menu development, and marketing initiatives that enhance the overall dining experience. His skills in advertising and catering further contribute to the restaurant's success, allowing for innovative promotions that attract and retain loyal customers. With a commitment to mentorship and team leadership, Eric Lumb exemplifies the qualities of a dynamic leader in the restaurant industry, continuously striving for excellence and fostering a culture of success within his team.
