As the Vice President of Customer Experience at Senture LLC, a Teleperformance Company, Eric Hagen plays a pivotal role in shaping the customer engagement landscape across a diverse portfolio of federal, state, and commercial programs. With a robust team of over 1,000 dedicated professionals, Eric...
As the Vice President of Customer Experience at Senture LLC, a Teleperformance Company, Eric Hagen plays a pivotal role in shaping the customer engagement landscape across a diverse portfolio of federal, state, and commercial programs. With a robust team of over 1,000 dedicated professionals, Eric is committed to delivering exceptional service that not only meets but exceeds client expectations. His extensive experience in contact center operations allows him to implement innovative business strategies that enhance operational performance while simultaneously reducing costs.
One of Eric's key responsibilities includes leading the start-up phase for new programs, where he meticulously oversees the transition process to ensure seamless implementations. His strategic vision is complemented by his expertise in business process improvement and capacity planning, enabling him to identify opportunities for process automation and optimization. By fostering a culture of continuous improvement, Eric empowers his team to enhance productivity and effectiveness, ultimately driving client satisfaction.
Eric's leadership style emphasizes employee development, recognizing that a motivated workforce is essential for delivering outstanding customer support. His ability to analyze operational metrics and implement data-driven strategies has proven instrumental in refining contact center management practices. As he navigates the complexities of outsourcing and customer engagement, Eric remains focused on creating value for clients and stakeholders alike, positioning Senture LLC as a leader in the customer experience industry.
