As the Director of the Transformation Office (TRO) at ServiceNow, Eric Crawford plays a pivotal role in steering large-scale transformation initiatives within the Professional Services organization. With a rich background in founding, acquiring, and selling businesses, Eric brings a unique entrepreneurial perspective to his current...
As the Director of the Transformation Office (TRO) at ServiceNow, Eric Crawford plays a pivotal role in steering large-scale transformation initiatives within the Professional Services organization. With a rich background in founding, acquiring, and selling businesses, Eric brings a unique entrepreneurial perspective to his current position. His expertise lies in executing and consulting on global technology programs, which has equipped him with the skills necessary to navigate the complexities of some of the world's largest brands.
In his role at ServiceNow, Eric is deeply involved in the strategic planning and execution phases of transformation projects, focusing on enhancing operational efficiency and driving innovation across multiple facets of the organization. His work often involves collaborating with cross-functional teams to identify pain points and implement creative problem-solving strategies that lead to impactful solutions. Eric’s commitment to fostering a culture of continuous improvement is evident in his hands-on approach to training and mentoring team members, ensuring that the organization is not only equipped to handle current challenges but is also poised for future growth.
Moreover, Eric’s proficiency in global delivery and recruiting allows him to build high-performing teams that are aligned with the organization’s transformation goals. His passion for public speaking and fundraising further enhances his ability to communicate vision and garner support for critical initiatives. By leveraging his diverse skill set, Eric Crawford is dedicated to making significant contributions to ServiceNow's mission of delivering exceptional service experiences and driving digital transformation across industries.
