Eric Carmichael currently serves as the Senior II Application Support Lead at APEX Analytix, LLC, where he plays a pivotal role in overseeing the L1 and L2 enterprise support teams. With a solid foundation in computer networking, having graduated from the Community College of Beaver...
Eric Carmichael currently serves as the Senior II Application Support Lead at APEX Analytix, LLC, where he plays a pivotal role in overseeing the L1 and L2 enterprise support teams. With a solid foundation in computer networking, having graduated from the Community College of Beaver County, Eric has honed his expertise in various facets of information technology, particularly in Cisco technologies and SQL database management. His responsibilities include not only supervising and training team members but also ensuring that the support structure is well-documented and efficient.
One of Eric's key projects involves leveraging Microsoft SQL to query client databases and modify client data as per specific requests. His ability to create custom stored procedures allows him to address unique client needs effectively, showcasing his problem-solving skills and technical acumen. Additionally, Eric is committed to enhancing system performance; he has successfully implemented load balancing strategies for workflow servers, which has significantly increased uptime and reliability for the organization.
Eric's proficiency in troubleshooting and help desk support, combined with his knowledge of Citrix, firewalls, and computer hardware, positions him as a valuable asset to APEX Analytix. His dedication to continuous improvement and excellence in service delivery not only enhances client satisfaction but also contributes to the overall operational efficiency of the company. As he continues to navigate the evolving landscape of IT support, Eric remains focused on driving innovation and fostering a collaborative team environment.
