Eric Bock serves as the Mapping and GIS Support & Training Manager at Navigation Electronics Inc., where he leverages his extensive expertise in geospatial technology to empower clients through innovative training and support solutions. With a focus on developing comprehensive field-to-finish workflows for mobile GIS...
Eric Bock serves as the Mapping and GIS Support & Training Manager at Navigation Electronics Inc., where he leverages his extensive expertise in geospatial technology to empower clients through innovative training and support solutions. With a focus on developing comprehensive field-to-finish workflows for mobile GIS data collection, Eric ensures that customers are equipped with the tools and knowledge necessary to succeed in their projects. His commitment to excellence has led to the establishment of an award-winning Training & Support department, where he has become a recognized Trimble MGIS Certified trainer.
In his role, Eric plays a pivotal part in advising clients on the design and implementation of mobile GIS workflows, ensuring that they can effectively utilize cutting-edge technologies from industry leaders like Trimble and Esri. He has also taken the initiative to create and maintain a robust support ticket system within SalesLogix CRM software, streamlining customer interactions and enhancing the overall support experience. By producing technical documentation and engaging YouTube videos, Eric complements his training efforts, providing valuable resources that cater to diverse learning styles.
Additionally, Eric actively supports the sales team by conducting technical demonstrations, showcasing the capabilities of Trimble and Esri products to potential clients. His proficiency in tools such as ArcMap, TerraSync, and LiDAR data management, combined with his skills in technical writing and geomatics, positions him as a key asset in the geospatial industry. Eric’s dedication to customer success and his passion for geospatial technology continue to drive innovation and excellence at Navigation Electronics Inc.
