Emma Mourad is a seasoned leader in the technology sector, currently serving as the Head of Customer Success at Adobe, where she plays a pivotal role in driving enterprise customer engagement across Southeast Asia. With over 13 years of experience in the region, Emma's expertise...
Emma Mourad is a seasoned leader in the technology sector, currently serving as the Head of Customer Success at Adobe, where she plays a pivotal role in driving enterprise customer engagement across Southeast Asia. With over 13 years of experience in the region, Emma's expertise spans sales leadership, business development, and customer retention strategies, making her a key asset in enhancing Adobe's Digital Media and Digital Experience businesses.
In her current role, Emma leads a dedicated team focused on ensuring that Adobe's enterprise customers derive maximum value from products such as Creative Cloud, Document Cloud (including Sign and Acrobat), and the Digital Experience suite, which encompasses Analytics, Campaign, Target, DMP, Magento, and AEM content management. Her strategic vision is centered on fostering long-term partnerships, enhancing customer satisfaction, and driving product adoption through tailored solutions and proactive support.
Emma's journey began with the Royal Air Force, where she honed her skills in collaboration, teamwork, and resilience—qualities that have become the cornerstone of her leadership style. She is adept at solution selling and talent management, leveraging her background in technical recruiting and account management to build high-performing teams that excel in delivering exceptional customer experiences. Emma's commitment to nurturing talent and fostering a culture of continuous improvement positions her as a thought leader in customer success, driving innovation and growth for Adobe in a rapidly evolving digital landscape.
