Emily Pendleton serves as the Lead Technical Account Manager at Audigent, where she plays a pivotal role in bridging the gap between engineering, product, and sales teams within the AdTech industry. With a robust background in SaaS product support, Emily has successfully built out a...
Emily Pendleton serves as the Lead Technical Account Manager at Audigent, where she plays a pivotal role in bridging the gap between engineering, product, and sales teams within the AdTech industry. With a robust background in SaaS product support, Emily has successfully built out a comprehensive Technical Account Management (TAM) framework that enhances client onboarding processes and fosters cross-functional collaboration. Her expertise in project management is exemplified through her work with the Project Management Office (PMO) to design streamlined process workflows for various integration types, ensuring that clients receive a seamless experience from the outset.
At Audigent, Emily has been instrumental in developing client-facing implementation specifications that standardize the onboarding process, making it both repeatable and scalable. This initiative not only improves efficiency but also enhances client satisfaction, as it allows for quicker time-to-value for new customers. Her proficiency in SQL and enterprise software solutions, combined with her knowledge of digital media and social media marketing, positions her as a key resource for clients navigating the complexities of AdTech.
Emily’s visionary leadership and results-oriented approach have led to the successful execution of multiple large-scale projects, driving impactful initiatives that align with Audigent’s strategic goals. Her ability to translate technical jargon into actionable insights for clients ensures that they are well-equipped to leverage Audigent’s innovative solutions, ultimately contributing to their success in the competitive digital landscape.
