Emily Lancaster is a dedicated Executive Director at Heritage Senior Living, LLC, where she leverages her extensive background in psychology and her passion for enhancing the lives of seniors. With a Bachelor of Science in Psychology from Carroll University, Emily has cultivated a strong foundation...
Emily Lancaster is a dedicated Executive Director at Heritage Senior Living, LLC, where she leverages her extensive background in psychology and her passion for enhancing the lives of seniors. With a Bachelor of Science in Psychology from Carroll University, Emily has cultivated a strong foundation in understanding the emotional and cognitive needs of residents. Her journey in senior living began shortly after her graduation, where she quickly recognized the profound impact that quality care and community engagement can have on the well-being of older adults.
In her current role, Emily is responsible for monitoring and enhancing quality processes within the community, ensuring that resident well-being is not just maintained but continuously improved. She possesses a deep understanding of the regulatory landscape governing Community-Based Residential Facilities (CBRF) and Residential Care Apartment Complexes (RCAC), which allows her to maintain compliance while fostering an environment of safety and respect. Emily is also instrumental in creating a vibrant sales culture that drives revenue, demonstrating her ability to balance fiscal responsibilities with compassionate care.
Beyond her administrative duties, Emily is passionate about developing and communicating inclusive marketing and life enrichment events that cater to the diverse interests of all residents. Her commitment to teamwork and collaboration is evident in her ability to lead and inspire her staff, ensuring that they are equipped with the necessary training and development to provide exceptional service. With skills in public speaking, fundraising, and healthcare management, Emily Lancaster continues to make a significant impact in the senior living industry, advocating for the needs of residents while fostering a sense of community and belonging.
