As the Vice President of Client Services at Liberty Software, Emily Fullilove plays a pivotal role in shaping the customer experience within the pharmaceutical software industry. With over a decade of expertise in customer success, Emily is committed to fostering strong relationships with clients and...
As the Vice President of Client Services at Liberty Software, Emily Fullilove plays a pivotal role in shaping the customer experience within the pharmaceutical software industry. With over a decade of expertise in customer success, Emily is committed to fostering strong relationships with clients and ensuring they derive maximum value from Liberty’s innovative pharmacy software solutions. Her leadership spans four critical departments: Implementations, Client Services—which encompasses Account Management and the Support Desk—Education, and the Tech Team and Fulfillment department.
Under Emily's guidance, her teams have consistently achieved remarkable results, including significant improvements in key performance indicators (KPIs) that reflect enhanced client satisfaction and operational efficiency. By leveraging her extensive background in project management and metrics analysis, she has implemented streamlined processes that not only elevate service delivery but also empower her teams to excel in a fast-paced environment. Emily’s focus on teamwork and collaboration has fostered a culture of excellence, enabling her departments to work cohesively towards common goals.
In recent years, she has spearheaded several high-impact projects, such as the launch of a comprehensive training program designed to equip clients with the knowledge and tools necessary to utilize Liberty’s software to its fullest potential. Additionally, her strategic initiatives in media and public relations have bolstered the company’s reputation as a leader in pharmacy software solutions. Emily’s unwavering dedication to client success and her ability to navigate the complexities of the pharmaceutical industry make her an invaluable asset to Liberty Software and its clientele.
