Emanuel Santos currently serves as a Help Desk Technician I at U.S. Physical Therapy, Inc., where he leverages his extensive experience in customer service and technical support to enhance operational efficiency and user satisfaction. In this role, Emanuel is the first line of defense for...
Emanuel Santos currently serves as a Help Desk Technician I at U.S. Physical Therapy, Inc., where he leverages his extensive experience in customer service and technical support to enhance operational efficiency and user satisfaction. In this role, Emanuel is the first line of defense for IT-related issues, providing essential support for password resets, software installations, mailbox creations, and malware scans. His proactive approach to troubleshooting ensures that technical challenges are resolved swiftly, allowing healthcare professionals to focus on patient care without unnecessary disruptions.
Emanuel's commitment to excellence is evident in his ability to multitask effectively, consistently surpassing the minimum requirement of sixteen daily closed work orders in TrackIt. His adeptness at managing high call volumes while maintaining a high standard of service has earned him recognition within the Customer Service Support Team. Furthermore, his willingness to volunteer for weekend projects demonstrates his dedication to continuous improvement and team collaboration.
With a solid foundation in Windows operating systems, software troubleshooting, and computer repair, Emanuel possesses a diverse skill set that includes proficiency in Microsoft Office applications such as Word and Excel. His bilingual capabilities in Spanish and English enhance his ability to communicate with a diverse range of users, ensuring that all team members receive the support they need. As he continues to expand his expertise in point of sale (POS) systems and clerical skills, Emanuel remains a valuable asset to U.S. Physical Therapy, Inc., contributing to the organization's mission of delivering exceptional healthcare services.
