Eldy Moura serves as the Global IT Director for the Service Management Office (SMO) at Johnson & Johnson, where he plays a pivotal role in driving operational excellence and enhancing service delivery across the organization. With a robust background in IT leadership, Eldy is adept...
Eldy Moura serves as the Global IT Director for the Service Management Office (SMO) at Johnson & Johnson, where he plays a pivotal role in driving operational excellence and enhancing service delivery across the organization. With a robust background in IT leadership, Eldy is adept at managing complex, multi-faceted projects that align technology initiatives with business objectives. His current responsibilities encompass overseeing the SMO Process and Governance, ensuring that best practices are implemented across the board. Additionally, he leads the 24x7 Digital Command Center, which is critical for maintaining uninterrupted service and operational resilience, while also spearheading AIOps and observability initiatives that leverage advanced analytics to improve IT performance and incident response.
Eldy's expertise in disaster recovery and IT operations is complemented by his proficiency in ITIL frameworks and project management methodologies, including PMP certification. His strategic approach to process improvement has resulted in significant enhancements in service quality and efficiency, ultimately contributing to Johnson & Johnson's commitment to innovation and customer satisfaction. A multi-lingual leader with a strong international perspective, Eldy excels in unifying cross-functional teams and fostering collaboration between IT and business stakeholders. His ability to evaluate, recommend, and advocate for enterprise IT solutions has positioned him as a key influencer in the organization, driving initiatives that not only meet current demands but also anticipate future challenges in the ever-evolving healthcare landscape. Through his leadership, Eldy continues to empower his teams to deliver exceptional results, reinforcing Johnson & Johnson's reputation as a global leader in health and wellness.
