Elaine Richard is a seasoned hospitality executive with an impressive 36-year tenure at Marriott International, currently serving as the Area Vice President for the Americas Eastern Region, overseeing Full Service Hotels. In this pivotal role, Elaine provides executive oversight for 53 premium Marriott properties across...
Elaine Richard is a seasoned hospitality executive with an impressive 36-year tenure at Marriott International, currently serving as the Area Vice President for the Americas Eastern Region, overseeing Full Service Hotels. In this pivotal role, Elaine provides executive oversight for 53 premium Marriott properties across the Mid-Atlantic and Northeast regions, collectively generating annual revenues exceeding $2.5 billion. Her extensive experience encompasses a diverse range of disciplines, including food and beverage management, catering, and culinary operations, which she leverages to enhance guest experiences and drive operational excellence.
Elaine's strategic focus on balanced scorecard metrics allows her to effectively manage financial performance, market share, and guest satisfaction, while also fostering associate engagement and maintaining strong owner relations. Her proven track record in optimizing business performance is evident in her ability to implement brand strategies that resonate with both guests and owners alike. She is particularly adept at yield management and pre-opening initiatives, ensuring that new properties launch successfully and meet the high standards expected of the Marriott brand.
Key projects under Elaine's leadership include the enhancement of guest satisfaction initiatives and the development of innovative food and beverage programs that cater to evolving consumer preferences. Her commitment to continuous improvement and operational excellence has not only elevated the performance of her hotels but has also positioned them as leaders in the competitive hospitality landscape. Elaine's expertise in meeting planning and front office operations further underscores her comprehensive understanding of the full-service hotel environment, making her a vital asset to Marriott International and a respected leader in the industry.
