Eileen Wilson is a distinguished Partner at Pivotal Crew, where she leverages her extensive expertise in ConnectWise PSA (Manage) and CPQ (Sell) consulting to drive transformative solutions for clients in the IT service management sector. With over 16 years of specialization in ConnectWise Manage and...
Eileen Wilson is a distinguished Partner at Pivotal Crew, where she leverages her extensive expertise in ConnectWise PSA (Manage) and CPQ (Sell) consulting to drive transformative solutions for clients in the IT service management sector. With over 16 years of specialization in ConnectWise Manage and more than 4 years in ConnectWise Sell, Eileen has developed a profound understanding of how to optimize these platforms to enhance operational efficiency and streamline billing processes. Her certifications as a ConnectWise Certified Professional Administrator and ConnectWise Sell Quote and Proposal Certified professional underscore her commitment to excellence and her deep knowledge of the software.
At Pivotal Crew, Eileen is currently leading key projects that focus on integrating advanced billing solutions and financial reporting systems to help businesses achieve greater transparency and accuracy in their invoicing processes. Her extensive background in billing—spanning over 19 years—combined with her 24 years of accounting experience, allows her to provide invaluable insights into third-party billing and accounts payable management. Eileen's proficiency in troubleshooting and cloud computing ensures that her clients can navigate the complexities of IT management with confidence.
Eileen's approach is characterized by a collaborative spirit and a keen understanding of her clients' unique challenges. By employing her skills in Citrix and IT management, she tailors solutions that not only meet immediate needs but also position organizations for long-term success. Her dedication to empowering businesses through effective use of technology makes her a trusted advisor in the ConnectWise community and a vital asset to Pivotal Crew.
