Edwin Poh serves as the Head of Infrastructure & Property Systems and Senior Vice President of Property Technology at Shangri-La Hotels and Resorts, where he leverages his extensive expertise in strategic IT enterprise architecture and business process management to drive innovation across the organization. With...
Edwin Poh serves as the Head of Infrastructure & Property Systems and Senior Vice President of Property Technology at Shangri-La Hotels and Resorts, where he leverages his extensive expertise in strategic IT enterprise architecture and business process management to drive innovation across the organization. With a robust background in global IT systems implementation and support, Edwin is pivotal in optimizing the hospitality value chain through advanced technology solutions. His current role encompasses overseeing critical IT infrastructure, including data centers, cloud services, and global networks, ensuring seamless operations that enhance guest experiences and operational efficiency.
Edwin is actively engaged in key projects that focus on the integration and enhancement of hotel property management systems, which include reservations, room management, and event coordination. His leadership extends to mall management systems, where he champions initiatives related to leasing, loyalty programs, and rewards systems, fostering customer engagement and retention. Additionally, Edwin's proficiency in consumer data analytics enables Shangri-La to harness insights that drive strategic decision-making and personalized guest experiences.
With a strong execution capability and a deep understanding of the real estate and hospitality sectors, Edwin excels in project management and strategic planning. His skills in change management and business development are instrumental in navigating the complexities of technology adoption within the organization. As he continues to spearhead transformative projects, Edwin Poh remains committed to enhancing Shangri-La's operational capabilities and positioning the brand at the forefront of the hospitality industry through innovative property technology solutions.
