Edward Russell is a seasoned technology and product leader at Discover Financial Services, where he serves as the Director of Product Management for Employee Workflows. With a strong commitment to enhancing employee experiences, Edward has spearheaded the creation of a new Product Family dedicated to...
Edward Russell is a seasoned technology and product leader at Discover Financial Services, where he serves as the Director of Product Management for Employee Workflows. With a strong commitment to enhancing employee experiences, Edward has spearheaded the creation of a new Product Family dedicated to transforming how employees engage with their work. His expertise in solution architecture and business process design has been pivotal in implementing innovative technologies such as ServiceNow, Jira, Miro, and Archer to streamline workflows and improve operational efficiency.
One of Edward's standout achievements includes the successful implementation of a new Human Resources Portal leveraging ServiceNow’s Employee Center capabilities. This initiative not only enhances the accessibility of HR resources but also fosters a more engaging employee experience. By collaborating closely with Corporate Communications and Infrastructure Employee Experience teams, Edward is also at the forefront of designing the future Intranet solution, which promises to further integrate and simplify internal communications and processes.
Edward's leadership style is characterized by a servant leadership approach, where he prioritizes the needs of his team and stakeholders to drive meaningful change. His deep understanding of the software development life cycle (SDLC) and business analysis enables him to identify and address complex business challenges effectively. As a problem solver, he is adept at process improvement, ensuring that the solutions developed not only meet immediate needs but also align with long-term strategic goals. With a passion for creating valuable experiences, Edward Russell continues to make significant contributions to Discover Financial Services, positioning the organization as a leader in employee engagement and operational excellence.
