Eduardo Somoza has been an integral part of the Toyota of San Bernardino team since March 2004, bringing nearly three decades of experience in the automobile industry to his role as Finance Manager. With a career that began in November 1995, Eduardo has cultivated a...
Eduardo Somoza has been an integral part of the Toyota of San Bernardino team since March 2004, bringing nearly three decades of experience in the automobile industry to his role as Finance Manager. With a career that began in November 1995, Eduardo has cultivated a deep understanding of automotive finance, customer service, and sales management, which has positioned him as a key player in enhancing customer satisfaction and retention. His impressive Customer Satisfaction Index (CSI) score of 98% in 2016 is a testament to his commitment to providing exceptional service and building lasting relationships with clients.
In his current role, Eduardo is responsible for overseeing the financial operations of the dealership, ensuring that customers receive tailored financing solutions that meet their needs. He excels in negotiation and team building, fostering a collaborative environment that empowers his colleagues to deliver top-notch service. Eduardo's expertise in customer retention strategies has significantly contributed to the dealership's success, as he continually seeks innovative ways to enhance the customer experience.
Key projects under Eduardo's leadership include the implementation of streamlined financing processes that reduce wait times and improve customer satisfaction. He is also actively involved in training new team members, sharing his extensive knowledge of automotive finance and sales techniques. Eduardo's passion for the industry and dedication to excellence make him not only a valuable asset to Toyota of San Bernardino but also a respected figure in the broader automotive community. His mantra of feeling blessed reflects his positive outlook and commitment to making a meaningful impact in the lives of his customers and colleagues alike.
