Edgar Leroy De Pedro serves as the Vice President of APAC Production Services and the CTOC Duty & Major Incident Management Lead at BNY Mellon, where he leverages over 20 years of extensive experience in IT Service Management (ITSM) to drive operational excellence across the...
Edgar Leroy De Pedro serves as the Vice President of APAC Production Services and the CTOC Duty & Major Incident Management Lead at BNY Mellon, where he leverages over 20 years of extensive experience in IT Service Management (ITSM) to drive operational excellence across the Asia-Pacific region. In his current role, Edgar oversees a dedicated team of Service Managers who are instrumental in ensuring the effective governance of critical ITIL processes, including Incident Management, Problem Management, Change Management, and Service Level Management. His expertise in Business Continuity and Disaster Recovery is particularly vital in maintaining service availability and minimizing disruptions in a fast-paced financial environment.
Edgar's leadership is characterized by a strong focus on stakeholder engagement and management, enabling him to foster collaborative relationships across various departments. He is adept at navigating complex challenges, employing his ITIL® certified V4 Managing Professional skills to implement best practices that enhance service delivery and operational resilience. Key projects under his guidance include the optimization of incident handling processes and the establishment of robust frameworks for risk management and process transition, which have significantly improved response times and service quality.
Moreover, Edgar's commitment to continuous improvement is evident in his proactive approach to training and mentoring his team, ensuring they are equipped with the latest industry knowledge and tools. His strategic vision not only aligns with BNY Mellon's objectives but also positions the organization to effectively respond to the evolving demands of the financial services sector, making him a pivotal figure in the company's operational landscape.
