As the Director of Agency Experience at Branch, Ed Conley plays a pivotal role in shaping the landscape of independent agency partnerships. With a robust background in senior leadership, operations, and marketing, Ed is dedicated to enhancing the overall experience for agency partners through strategic...
As the Director of Agency Experience at Branch, Ed Conley plays a pivotal role in shaping the landscape of independent agency partnerships. With a robust background in senior leadership, operations, and marketing, Ed is dedicated to enhancing the overall experience for agency partners through strategic initiatives and innovative training programs. His current focus is on leading the training and agency experience teams, as well as overseeing the agency support call center, ensuring that every interaction is seamless and impactful.
Under Ed's guidance, the team is committed to delivering an industry-leading experience that not only meets but exceeds the expectations of agency partners. He leverages his highly analytical mindset to identify trends and forecast needs within the independent agency sales channel, driving improvements in complex work processes that center around customer experience. This data-driven approach allows Ed to tailor training programs that empower associates, fostering a culture of high performance and continuous improvement.
Ed's creative thinking and leadership skills enable him to motivate and coach his team effectively, ensuring they are equipped to deliver exceptional service and support. By focusing on strategic planning and product development, he is able to align the agency experience with Branch's broader business objectives, ultimately enhancing client satisfaction and driving sales growth. With a keen understanding of client needs analysis and public relations, Ed Conley is not just a leader but a visionary in the insurance industry, committed to building lasting relationships and fostering a collaborative environment for success.
