Dustan Shrader currently serves as the Regulatory Manager in the Office of the President at DIRECTV, where he plays a pivotal role in navigating complex regulatory landscapes and addressing customer concerns. His expertise lies in managing escalations from various stakeholders, including the Attorney General (AG),...
Dustan Shrader currently serves as the Regulatory Manager in the Office of the President at DIRECTV, where he plays a pivotal role in navigating complex regulatory landscapes and addressing customer concerns. His expertise lies in managing escalations from various stakeholders, including the Attorney General (AG), Federal Communications Commission (FCC), state agencies, and Congressional inquiries. By leveraging his strong problem-solving skills and attention to detail, Dustan ensures that both internal and external customer issues are resolved efficiently and effectively.
In his current role, Dustan is at the forefront of emerging trends in customer engagement and regulatory compliance, utilizing data-driven insights to inform strategic business decisions. His proficiency in Microsoft Office Suite, particularly Excel and Word, allows him to analyze customer feedback and regulatory requirements, ensuring that DIRECTV maintains high standards of customer satisfaction and compliance. Dustan's commitment to coaching and developing his team further enhances the customer service experience, fostering a culture of diligence and dedication within his department.
Key projects under Dustan's leadership include initiatives aimed at improving response times to regulatory inquiries and enhancing communication channels with customers. By implementing best practices in customer service and regulatory management, he not only addresses trending concerns but also contributes to the overall success of DIRECTV in a competitive industry. Dustan's ability to balance regulatory demands with customer expectations positions him as a vital asset to the organization, driving both operational excellence and customer loyalty.
