Duncan Spanner serves as the Senior Vice President and Managing Director at Quadient, where he oversees all business operations across the Customer Experience Management (CXM) sectors in the UK, Ireland, DACH, and Italian regions. With a keen focus on enhancing customer engagement and driving business...
Duncan Spanner serves as the Senior Vice President and Managing Director at Quadient, where he oversees all business operations across the Customer Experience Management (CXM) sectors in the UK, Ireland, DACH, and Italian regions. With a keen focus on enhancing customer engagement and driving business development, Duncan leads a diverse and talented team that excels in Sales, Pre-Sales, Professional Services, and Marketing. His leadership style fosters a collaborative environment where multi-cultural and multi-lingual professionals come together to innovate and deliver exceptional solutions that simplify the connection between businesses and their customers.
Under Duncan's guidance, Quadient has embarked on several key projects aimed at transforming customer interactions through advanced Business Process Automation (BPA) and tailored Customer Experience Management strategies. His expertise in solution selling and account management has been instrumental in driving lead generation and securing strategic partnerships, particularly within the financial services sector. By leveraging tools like Salesforce.com, Duncan ensures that his team is equipped to meet the evolving needs of clients, providing them with the insights and solutions necessary to thrive in a competitive landscape.
Duncan's commitment to excellence is reflected in Quadient's mission to create meaningful customer experiences. He is currently focused on hiring top talent to expand his team, ensuring that they remain at the forefront of industry trends and customer expectations. As a leader who embodies the principles of EPIC—Empathy, Passion, Innovation, and Collaboration—Duncan Spanner is dedicated to empowering his team and driving Quadient's vision forward.
