Dulce B Ortega is a dynamic General Manager at TÓTEM Madrid, where she leverages her extensive expertise in operations, sales, and marketing to elevate the guest experience and drive business growth. With a proven track record in the hospitality sector, Dulce has successfully navigated the...
Dulce B Ortega is a dynamic General Manager at TÓTEM Madrid, where she leverages her extensive expertise in operations, sales, and marketing to elevate the guest experience and drive business growth. With a proven track record in the hospitality sector, Dulce has successfully navigated the complexities of managing five-star properties and franchising companies across diverse international markets. Her strategic approach to brand management and project coordination has positioned TÓTEM Madrid as a distinguished member of the Small Luxury Hotels of the World, enhancing its reputation for excellence.
At TÓTEM Madrid, Dulce spearheads key projects aimed at optimizing operational efficiency and enhancing customer satisfaction. Her innovative marketing strategies, including impactful social media campaigns, have significantly increased the hotel's visibility and engagement within the leisure industry. By focusing on brand positioning and revenue growth, she has successfully transitioned the organization into unexplored markets, ensuring sustainable business development.
Dulce's bilingual proficiency in Spanish and English allows her to connect with a diverse clientele, fostering relationships that enhance guest loyalty and satisfaction. Her comprehensive skill set encompasses sales management, front office operations, and food and beverage oversight, enabling her to create a seamless and memorable experience for every visitor. As a hospitality strategist, Dulce B Ortega continues to set new benchmarks in service excellence, driving TÓTEM Madrid toward a future of continued success and innovation in the luxury hotel sector.
