Duana Freeman serves as a Workers' Compensation Claims Advocate II and Claims Department Team Lead at UNICO Group, Inc., where she plays a pivotal role in enhancing client relationships and streamlining claims management processes. With a robust background in workers' compensation, Duana is dedicated to...
Duana Freeman serves as a Workers' Compensation Claims Advocate II and Claims Department Team Lead at UNICO Group, Inc., where she plays a pivotal role in enhancing client relationships and streamlining claims management processes. With a robust background in workers' compensation, Duana is dedicated to instilling confidence in her clients, positioning UNICO not merely as an insurance broker but as a trusted business partner. Her comprehensive understanding of the laws, regulations, and claim procedures allows her to navigate complex claims with precision, ensuring high client satisfaction and effective outcomes.
In her current role, Duana proactively manages a portfolio of workers’ compensation claims, employing her detail-oriented approach to conduct independent research and analysis. This meticulous attention to detail enables her to identify opportunities for reserve reductions and implement strategies that control claims costs. She is adept at multi-tasking and meeting stringent policy deadlines, which is crucial in the fast-paced environment of claims management.
Duana's expertise extends beyond claims handling; she is also skilled in human resources practices, employee relations, and new hire orientations, which further enhances her ability to address client needs holistically. Her proficiency in Microsoft Office and public speaking equips her to communicate complex information clearly and effectively, fostering strong relationships with clients and stakeholders alike. As a problem solver, Duana is committed to continuous improvement, leveraging her knowledge to advocate for clients and drive positive outcomes in the workers' compensation landscape. Through her leadership and dedication, she not only contributes to the success of UNICO Group, Inc. but also champions the interests of the clients she serves.
