Dries Janssen serves as the Director of Operations at EF Education First, where he plays a pivotal role in shaping the B2C Tours portfolio for North America, specifically for EF Go Ahead Tours and EF Ultimate Break. With over 12 years of experience in managerial...
Dries Janssen serves as the Director of Operations at EF Education First, where he plays a pivotal role in shaping the B2C Tours portfolio for North America, specifically for EF Go Ahead Tours and EF Ultimate Break. With over 12 years of experience in managerial roles across operations, customer service, and production, Dries has developed a unique blend of expertise that positions him as a transatlantic enabler of people and strategy. His calm and empathetic leadership style fosters a collaborative environment, allowing teams to thrive while effectively aligning operational goals with overarching business strategies.
In his current role, Dries assumes general management responsibility, overseeing critical functions such as procurement, production, and budget management. His strategic insight is instrumental in executing initiatives that enhance customer satisfaction and drive operational efficiency. By leveraging data-driven decision-making, Dries ensures that the tours offered not only meet but exceed customer expectations, ultimately contributing to the growth and success of the EF brand in a competitive market.
Dries is passionate about people development and management, recognizing that a motivated and well-trained team is essential for delivering exceptional customer service. His proficiency in marketing strategy and public speaking further amplifies his ability to connect with diverse audiences, from internal stakeholders to external partners. As he continues to navigate the complexities of the travel industry, Dries remains committed to fostering a culture of innovation and excellence, ensuring that EF Education First remains at the forefront of transformative travel experiences.
