Drew Whiting serves as the Director of Product Management and Design for E-Commerce Fulfillment Solutions at Kroger, where he plays a pivotal role in driving the company's digital transformation initiatives. With a robust background in e-commerce product development, Drew is adept at navigating the complexities...
Drew Whiting serves as the Director of Product Management and Design for E-Commerce Fulfillment Solutions at Kroger, where he plays a pivotal role in driving the company's digital transformation initiatives. With a robust background in e-commerce product development, Drew is adept at navigating the complexities of product management, design, operations, and strategic marketing communications. His leadership is instrumental in enhancing the customer journey across Kroger's omnichannel ecosystem, ensuring that both customers and associates enjoy a seamless, friction-free experience.
At Kroger, Drew oversees a diverse portfolio of E-Commerce fulfillment capabilities, including in-store pickup, home delivery, and shipping solutions. His strategic vision has not only contributed to incremental digital sales growth but has also focused on reducing the cost to serve, thereby optimizing operational efficiency. Leading a talented team of over 50 product managers and designers, Drew fosters a collaborative environment that bridges the gap between business and technology. This synergy is crucial for developing innovative, associate-facing fulfillment applications that enhance productivity and streamline processes.
Drew’s expertise extends to last-mile logistics, user interface design, and data analysis, enabling him to make data-driven decisions that enhance the overall customer experience. His strong interpersonal skills and strategic communications acumen allow him to effectively convey complex ideas to stakeholders, including board members and investors. As he continues to champion product-centricity at Kroger, Drew remains committed to leveraging technology and design to redefine the future of retail fulfillment in an increasingly competitive landscape.
