Dragos Gavrilescu is a seasoned professional with over 20 years of diverse experience in customer experience design, service design, and innovation across 14 countries and more than 30 companies. Currently serving as a Design Thinking and Entrepreneurship Coach at Pro-bono, Dragos is dedicated to empowering...
Dragos Gavrilescu is a seasoned professional with over 20 years of diverse experience in customer experience design, service design, and innovation across 14 countries and more than 30 companies. Currently serving as a Design Thinking and Entrepreneurship Coach at Pro-bono, Dragos is dedicated to empowering individuals and organizations to embrace a customer-centric approach that fosters innovation and drives meaningful change. His passion for cultivating Bold Leaders and Empathic Managers is evident in his work, where he emphasizes the importance of empathy and collaboration in the design process.
As the initiator and leader of the Design Thinking Romania community, Dragos plays a pivotal role in promoting design thinking methodologies throughout the region. He actively engages with startups and social enterprises, providing mentorship, guidance, and strategic insights that help them navigate the complexities of entrepreneurship. His expertise in strategy design and business innovation allows him to tailor his coaching to meet the unique needs of each organization, ensuring they can effectively address customer needs and enhance their service offerings.
In addition to his coaching role, Dragos is an ADPList Mentor, where he shares his extensive knowledge in brand strategy, market research, and leadership development with aspiring professionals. His commitment to fostering a culture of continuous learning and improvement is reflected in his approach to business coaching, where he encourages teams to adopt a mindset of experimentation and co-creation. With a strong focus on customer delight, Dragos leverages his skills in service design and customer-centric design to help organizations create exceptional experiences that resonate with their audiences. Through his work, he is not only shaping the future of design thinking in Romania but also inspiring a new generation of leaders to prioritize empathy and innovation in their endeavors.
