As the Senior Director of Business Analysis and Quality Assurance at the New York City Office of Technology and Innovation, Doug Dolan leverages his extensive background in IT leadership to drive transformative initiatives that enhance the operational efficiency of the city's technology infrastructure. With a...
As the Senior Director of Business Analysis and Quality Assurance at the New York City Office of Technology and Innovation, Doug Dolan leverages his extensive background in IT leadership to drive transformative initiatives that enhance the operational efficiency of the city's technology infrastructure. With a foundation rooted in his early career as an auditor at PwC, where he honed his IT skills and became a CPA, Doug has cultivated a unique, multi-dimensional perspective that allows him to tackle some of the most complex challenges in the realm of technology management.
In his current role, Doug is instrumental in overseeing the continuation of critical projects within the NYC Department of Information Technology & Telecommunications (DoITT). He is particularly focused on implementing the Scaled Agile Framework (SAFe), acting as an evangelist for its adoption across various teams. This initiative not only streamlines project management processes but also fosters a culture of collaboration and continuous improvement within the organization. Doug's expertise in program management, vendor management, and IT integration positions him as a key leader in ensuring that technology solutions align with the city's strategic objectives.
Moreover, Doug is committed to staff development, recognizing that a skilled workforce is essential for successful IT management. By mentoring and guiding his team, he cultivates an environment where innovation thrives, empowering his colleagues to contribute to the city's technological advancements. Through his leadership, Doug Dolan continues to make significant strides in enhancing the quality and effectiveness of New York City's technology services, ultimately improving the lives of its residents.
