As the Customer Experience Officer and Senior Vice President at Civista Bank, Donna Waltz-Jaskolski is at the forefront of transforming the banking experience for clients and employees alike. With a dynamic career that spans sales and marketing leadership across Michigan, Ohio, and the broader U.S.,...
As the Customer Experience Officer and Senior Vice President at Civista Bank, Donna Waltz-Jaskolski is at the forefront of transforming the banking experience for clients and employees alike. With a dynamic career that spans sales and marketing leadership across Michigan, Ohio, and the broader U.S., Donna brings a wealth of expertise in relationship building and customer engagement. Her role is pivotal in collaborating with various departments to enhance the client journey, ensuring that every interaction is not only seamless but also memorable.
Donna's focus on integrating technology with personalized service reflects her understanding of the evolving landscape of banking. She recognizes that as the industry transforms, the importance of a holistic client experience becomes paramount. By leveraging her skills in project management and talent management, she leads key initiatives aimed at improving service delivery and operational efficiency. Her commitment to training and development ensures that team members are equipped with the necessary tools to foster strong client relations and drive new business development.
Key projects under Donna's leadership include the implementation of innovative customer feedback systems and the development of comprehensive training programs that empower employees to excel in their roles. Her strategic vision is complemented by her exceptional negotiation skills and ability to manage complex projects, making her a vital asset to Civista Bank. Ultimately, Donna’s mission is clear: to deliver an exceptional client and employee experience, one interaction at a time, while navigating the complexities of a rapidly changing financial landscape.
