Donn Westerhoff serves as the Senior Director of Engineering, Technology, and Technical Services at Tribalco, where he plays a pivotal role in shaping the company's IT service delivery and support transformation initiatives. With a robust background in IT management, Donn leads a dedicated team of...
Donn Westerhoff serves as the Senior Director of Engineering, Technology, and Technical Services at Tribalco, where he plays a pivotal role in shaping the company's IT service delivery and support transformation initiatives. With a robust background in IT management, Donn leads a dedicated team of five direct reports and three dotted line reports, all focused on enhancing customer services and operational efficiency within a $200 million, 300-person professional services and engineering firm. His expertise lies in restructuring teams and processes, which has resulted in significant improvements in service level agreements (SLAs) and overall customer satisfaction.
At Tribalco, Donn is instrumental in developing a forward-thinking vision and strategy that not only sets the direction for the organization but also fosters a proactive culture among his teams. He is adept at designing and deploying technical solutions that address both internal operational needs and the requirements outlined in customer requests for proposals (RFPs) and requests for information (RFIs). His ability to build trusted relationships with both internal stakeholders and customers has been key to his success in generating innovative technical solutions that align with business objectives.
Donn's extensive skill set encompasses critical areas such as routing and switching, computer network operations, and systems engineering, with a particular focus on military applications and WAN technologies. His proficiency in troubleshooting complex issues, managing VPNs, and implementing VoIP solutions further enhances his capability to lead technical initiatives that drive organizational success. As he continues to guide Tribalco through its transformation journey, Donn remains committed to cultivating a culture of excellence and responsiveness that meets the evolving needs of clients in a dynamic industry landscape.
