As the Director of Software Engineering at UPS, Donald Hickey plays a pivotal role in spearheading transformative Enterprise Automation initiatives that leverage cutting-edge technologies such as AI, GenAI, Software as a Service (SaaS), Public Cloud, and Robotic Process Automation (RPA). His current focus is on...
As the Director of Software Engineering at UPS, Donald Hickey plays a pivotal role in spearheading transformative Enterprise Automation initiatives that leverage cutting-edge technologies such as AI, GenAI, Software as a Service (SaaS), Public Cloud, and Robotic Process Automation (RPA). His current focus is on co-leading a large-scale automation program designed to enhance operational efficiency and effectiveness across the organization. By integrating these advanced technologies, Donald is not only streamlining processes but also delivering innovative solutions that significantly improve the experience for both employees and customers.
Donald’s expertise in applied AI is underscored by his impressive track record, which includes the development of the award-winning product, Delivery Time Inference, and the attainment of two US patents related to AI technologies. These patents, which focus on Delivery Time Inference and Shipper Behavior, exemplify his commitment to pushing the boundaries of what is possible in the logistics industry through intelligent automation. His leadership in building and deploying scalable products across diverse technological landscapes ensures that UPS remains at the forefront of industry innovation.
In addition to his technical acumen, Donald is dedicated to mentoring the next generation of software engineers, fostering a culture of continuous learning and improvement. His proficiency in Python, combined with a deep understanding of the Software Development Life Cycle (SDLC), positions him as a key driver of business process improvement initiatives. With a strong foundation in project management and requirements gathering, Donald Hickey is not only shaping the future of UPS’s automation strategy but also setting new standards for excellence in the logistics sector.
