Donald Cha serves as the Hotel Task Force General Manager for Pyramid Global Hospitality, where he is currently leading operations at the Hyatt Regency in Atlanta and The Kendall Hotel, a boutique establishment. With over 25 years of extensive experience in the tourism and hospitality...
Donald Cha serves as the Hotel Task Force General Manager for Pyramid Global Hospitality, where he is currently leading operations at the Hyatt Regency in Atlanta and The Kendall Hotel, a boutique establishment. With over 25 years of extensive experience in the tourism and hospitality industry, Donald has established himself as a challenge-driven visionary, adept at transforming concepts into actionable strategies. His comprehensive expertise spans all facets of hotel management, including sales and marketing, food and beverage operations, revenue management, and the rooms division.
At The Kendall Hotel, Donald oversees all operational aspects, leveraging his profound knowledge to enhance guest experiences and optimize performance. He employs a consultative approach to strengthen community ties, actively partnering with local organizations and businesses to boost the hotel’s brand visibility and foster guest loyalty. His leadership style emphasizes collaboration and innovation, ensuring that every team member is aligned with the hotel’s mission and values.
Donald’s skill set is diverse, encompassing customer service excellence, strategic negotiation, and meticulous event planning. He is proficient in managing income statements and budgets, which allows him to drive profitability while maintaining high standards of service. His experience in opening hotels and utilizing property management systems further underscores his capability to navigate the complexities of the hospitality landscape. As he continues to lead key projects at Pyramid Global Hospitality, Donald Cha remains committed to delivering exceptional results and elevating the guest experience in every property he manages.
