Don Gordon serves as the Senior IT Director for Solutions, Support, and Services at UnitedHealth Group, where he leverages over 20 years of extensive experience in technology leadership to drive innovation and efficiency within the OptumRx segment. His role encompasses the oversight of a diverse...
Don Gordon serves as the Senior IT Director for Solutions, Support, and Services at UnitedHealth Group, where he leverages over 20 years of extensive experience in technology leadership to drive innovation and efficiency within the OptumRx segment. His role encompasses the oversight of a diverse portfolio of production applications, ensuring they meet the dynamic needs of the healthcare industry while minimizing the impact of incidents or outages. With a keen focus on Pharmacy Benefit Management and healthcare application development, Don is adept at navigating the complexities of healthcare IT, ensuring that solutions not only align with business objectives but also enhance patient care and operational efficiency.
In his current position, Don is responsible for managing annual budgets exceeding $35 million, demonstrating his expertise in financial stewardship and resource allocation. His strategic approach to vendor management and cross-functional team leadership has been instrumental in delivering high-quality services at a reduced cost. By implementing robust business analysis practices, he identifies opportunities for enhancements within the production set of applications, driving continuous improvement and innovation.
Don's ability to communicate effectively with 'C' level executives allows him to present complex technical concepts in an accessible manner, fostering collaboration and alignment across the organization. His proficiency in software development, inventory management, and enterprise software solutions further solidifies his role as a key player in advancing UnitedHealth Group's mission to provide superior healthcare solutions. As he continues to lead critical projects, Don remains committed to delivering efficient, low-cost solutions that not only meet but exceed the expectations of stakeholders and clients alike.
