Dominique Norris is a dedicated Senior Financial Specialist at USAA, where she plays a pivotal role in the Member Solutions Team, focusing on consumer lending. With a robust background as a Professional Intelligence Analyst, Dominique brings a unique blend of analytical prowess and customer service...
Dominique Norris is a dedicated Senior Financial Specialist at USAA, where she plays a pivotal role in the Member Solutions Team, focusing on consumer lending. With a robust background as a Professional Intelligence Analyst, Dominique brings a unique blend of analytical prowess and customer service excellence to her current position. Her experience spans over nine years in various customer service-related fields, allowing her to develop a keen understanding of member needs and financial solutions tailored to military and civilian personnel.
In her current role, Dominique is responsible for managing complex financial assessments and providing strategic advice to members, ensuring they receive the best possible lending options. Her expertise in data analysis and performance management enables her to identify trends and optimize processes, enhancing the overall member experience. Dominique is also actively involved in key projects aimed at improving operational efficiency and member satisfaction, leveraging her skills in Microsoft Office and office administration to streamline workflows.
Her previous experience in physical security management and military operations has equipped her with a strong sense of leadership and a commitment to safeguarding member information. This background, combined with her security clearance, allows her to navigate sensitive situations with confidence and integrity. Dominique is not only a respected leader within her team but also a passionate advocate for USAA’s mission to serve those who serve. Her dedication to excellence and continuous improvement makes her an invaluable asset to the organization and its members.
