Dilyana Tzvetkova currently serves as the Senior Product Manager for Daily Banking at United Bulgarian Bank, where she leverages her extensive experience in the banking sector to drive innovative product development and enhance customer engagement. With a robust background as a Branch Manager, Dilyana has...
Dilyana Tzvetkova currently serves as the Senior Product Manager for Daily Banking at United Bulgarian Bank, where she leverages her extensive experience in the banking sector to drive innovative product development and enhance customer engagement. With a robust background as a Branch Manager, Dilyana has honed her skills in Sales, Customer Relationship Management (CRM), and Risk Management, positioning her as a key player in the bank's strategic initiatives. Her role involves overseeing the daily banking portfolio, where she focuses on optimizing product offerings to meet the evolving needs of clients while ensuring compliance with regulatory standards.
Dilyana's expertise in Credit Analysis and Portfolio Management allows her to assess market trends and customer feedback effectively, enabling her to implement data-driven strategies that enhance product performance. She is particularly adept at fostering strong relationships with stakeholders, ensuring that both customer satisfaction and business objectives are met. Her strong communication and presentation skills facilitate collaboration across departments, allowing her to lead cross-functional teams in the development and launch of new banking products.
Currently, Dilyana is spearheading several key projects aimed at digital transformation within the bank, including the integration of advanced CRM systems to streamline customer interactions and enhance service delivery. Her results-oriented approach and commitment to team building have not only driven sales growth but have also cultivated a culture of excellence within her team. With a Master’s degree in Business Administration from the Technical University of Sofia, Dilyana continues to be a vital asset to United Bulgarian Bank, shaping the future of daily banking services in a competitive landscape.
