Diana Urmanova serves as the Training Manager and Assistant to the General Manager at Layner Mountain and Recreation Resort, where she leverages her extensive background in customer service and administration to enhance the overall guest experience. With a wealth of experience in the UAE's hospitality,...
Diana Urmanova serves as the Training Manager and Assistant to the General Manager at Layner Mountain and Recreation Resort, where she leverages her extensive background in customer service and administration to enhance the overall guest experience. With a wealth of experience in the UAE's hospitality, airline, tourism, and health industries, Diana is adept at identifying and assessing training needs within the organization. Her role is pivotal in developing tailored training programs that empower employees with the specific skills required for their roles, ensuring that the resort maintains the highest standards of service, quality, and comfort.
Diana's commitment to excellence is reflected in her hands-on approach to training, where she conducts engaging sessions that not only cover job-specific skills but also foster a culture of emotional intelligence and interpersonal communication among staff. By setting a positive example and demonstrating effective customer service management, she inspires her team to deliver exceptional experiences to guests. Additionally, Diana plays a crucial role in the hiring process, utilizing her keen decision-making skills to select candidates who align with the resort's values and mission.
Her ability to hold impactful meetings and presentations for the General Manager ensures that strategic initiatives are communicated effectively, driving the resort's objectives forward. With a strong focus on team management and personal training, Diana is dedicated to cultivating a motivated workforce that thrives in the dynamic environment of Layner Mountain and Recreation Resort. Her multifaceted expertise not only enhances operational efficiency but also contributes significantly to the resort's reputation as a premier destination for leisure and recreation.
