Destanie Dyer is a dynamic Operations Manager at Everise, where she harnesses her extensive call center expertise to drive operational excellence and enhance team performance. With a strong foundation in customer service and quality management, Destanie is adept at monitoring and evaluating supervisor performance against...
Destanie Dyer is a dynamic Operations Manager at Everise, where she harnesses her extensive call center expertise to drive operational excellence and enhance team performance. With a strong foundation in customer service and quality management, Destanie is adept at monitoring and evaluating supervisor performance against key performance indicators (KPIs). Her proactive approach ensures that all client deliverables are not only met but exceeded, aligning with Everise’s commitment to delivering exceptional customer satisfaction (CSAT).
In her current role, Destanie is deeply involved in key projects aimed at streamlining workflow processes and optimizing team contributions to business success. By being a regular presence on the production floor and engaging directly with supervisors and associates, she fosters an environment of open communication and continuous improvement. Her motivational skills are instrumental in coaching and developing team members, enabling them to reach their full potential and contribute effectively to the organization’s goals.
Destanie’s expertise in training and job coaching is complemented by her keen attention to detail, which is crucial in maintaining high standards of quality management. She is passionate about building cohesive teams that thrive on collaboration and innovation. As she continuously seeks opportunities to enhance operational efficiency, Destanie exemplifies the qualities of a forward-thinking leader in the call center industry, dedicated to not only achieving but surpassing performance benchmarks. Her strategic insights and hands-on leadership style make her an invaluable asset to Everise and its mission to redefine customer experience.
