Derrick Chengery serves as the Senior Gate Management Product Owner for Aircraft Turn Coordination and Communication at American Airlines, where he leverages his unique background in journalism and corporate communications to drive impactful change within the organization. In this pivotal role, Derrick is responsible for...
Derrick Chengery serves as the Senior Gate Management Product Owner for Aircraft Turn Coordination and Communication at American Airlines, where he leverages his unique background in journalism and corporate communications to drive impactful change within the organization. In this pivotal role, Derrick is responsible for implementing frontline-facing technology that empowers team members to meet and exceed aircraft turn time goals. His expertise in tactical communications and leadership communications enables him to effectively convey the importance of these initiatives to various stakeholders, ensuring alignment with overall performance metrics and customer expectations.
One of Derrick's key projects involved the successful launch of an innovative aircraft turn coordination product, which has been rolled out to customer service team members across 220 stations, encompassing both mainline and regional flights. This initiative not only enhances operational efficiency but also fosters a culture of accountability and excellence among frontline staff. By utilizing Agile application development methodologies, Derrick continuously tracks product performance and adapts strategies to optimize outcomes, demonstrating his commitment to iterative improvement and responsiveness to team needs.
Derrick's proficiency in Azure Functions and video production, combined with his experience in integrated communications media, allows him to craft compelling narratives that resonate with both employees and customers. His dedication to research-driven storytelling ensures that all communications remain on-brand and effectively inform, attract, and convert audiences. As a business partner relations expert, Derrick is adept at navigating complex organizational dynamics, making him an invaluable asset in driving culture change and enhancing operational performance at American Airlines.
