Derek Riccelli serves as the Director of Product Management for Consumer Lending at USAA, where he leverages over 15 years of extensive experience in retail lending to drive innovation and enhance customer experiences. In his current role, Derek is at the forefront of digital transformation...
Derek Riccelli serves as the Director of Product Management for Consumer Lending at USAA, where he leverages over 15 years of extensive experience in retail lending to drive innovation and enhance customer experiences. In his current role, Derek is at the forefront of digital transformation initiatives, focusing on streamlining loan origination processes and integrating automation technologies that improve efficiency and reduce turnaround times. His expertise in credit risk management and mortgage lending allows him to develop strategic roadmaps that align with USAA’s mission of providing exceptional financial services to military members and their families.
Derek is known for his radical accountability and contagious optimism, qualities that foster a collaborative environment where team members are encouraged to excel. He prioritizes building strong relationships across departments, ensuring that all stakeholders are aligned with the organization’s vision. Under his leadership, key projects have included the implementation of advanced analytics tools for better risk assessment and the development of user-friendly digital platforms that enhance customer engagement.
With a strong focus on P&L management, Derek not only drives profitability but also champions corporate governance practices that ensure compliance and ethical standards in lending. His ability to identify and nurture talent within his team has been instrumental in creating a culture of transparency and continuous improvement. As a passionate advocate for achieving business goals while empowering others, Derek Riccelli exemplifies the qualities of a transformative leader in the consumer lending space.
