Denise Adaway is a seasoned Senior Account and Client Management professional at Conduent, where she currently serves as the Director of Account Management. With over 20 years of experience in managing complex state electronic payment government contracts, Denise has honed her expertise in client services,...
Denise Adaway is a seasoned Senior Account and Client Management professional at Conduent, where she currently serves as the Director of Account Management. With over 20 years of experience in managing complex state electronic payment government contracts, Denise has honed her expertise in client services, operations management, and P&L management. Her impressive track record includes overseeing multi-million-dollar portfolios, where she consistently emphasizes customer delivery and contract management. Denise's leadership has been instrumental in driving success, earning her the prestigious President's Club Award five times for surpassing annual revenue and cost optimization goals.
In her current role, Denise leads a dedicated team of professionals focused on enhancing client relationships within the Government Payments portfolio. She is committed to ensuring that every interaction—ranging from procurement and contract signing to service delivery—translates into an outstanding customer experience. By collaborating closely with leaders in technology, product development, and service delivery, Denise fosters a culture of continuous improvement and innovation. Her strategic approach to business process improvement and project planning not only enhances operational efficiency but also positions Conduent as a trusted partner in the electronic payments landscape.
Denise's expertise extends to program management and vendor management, where she skillfully navigates the complexities of government contracts to optimize performance and deliver exceptional value. Her ability to analyze business needs and implement effective solutions has made her a key player in driving growth and maintaining a competitive edge in the industry. As she continues to lead her team towards achieving excellence, Denise remains dedicated to elevating the client experience and ensuring the success of Conduent's Government Payments initiatives.
