Debra J. Legrid is an accomplished Resource Center Support/Trainer at TENA Companies, Inc., where she leverages her extensive expertise in the financial services sector to enhance client experiences and operational efficiency. With a robust background in management, leadership, and strategic planning, Debra plays a pivotal...
Debra J. Legrid is an accomplished Resource Center Support/Trainer at TENA Companies, Inc., where she leverages her extensive expertise in the financial services sector to enhance client experiences and operational efficiency. With a robust background in management, leadership, and strategic planning, Debra plays a pivotal role in training clients on the SecondLook QC Audit software, ensuring they are well-equipped to utilize this powerful tool effectively. Her training sessions, conducted both in-person and via WebEx, are tailored to meet the unique needs of each client, fostering a deep understanding of the software's capabilities and its application in maintaining compliance and improving audit processes.
In her role, Debra not only provides technical support but also serves as a vital resource for outsourcing clients, addressing inquiries related to audit checklists and compliance issues. Her commitment to client success is evident in her proactive approach to resolving questions about AllReg concerns and other regulatory matters. By combining her skills in mortgage lending, underwriting, and customer service, Debra ensures that clients receive comprehensive support that enhances their operational workflows.
Debra's proficiency in Microsoft Office and her strategic insights into budgeting and marketing further bolster her ability to deliver exceptional training and support. Her dedication to continuous improvement and her passion for empowering clients make her an invaluable asset to TENA Companies, Inc., as she contributes to the advancement of best practices within the financial services industry. Through her efforts, Debra not only enhances the functionality of the SecondLook software but also fosters a culture of learning and compliance that benefits all stakeholders involved.
