Deborah Nabors serves as the Senior Director of Global Service Business Operations at Quantum, where she leverages her extensive expertise in Oracle ERP and CRM systems to drive significant operational improvements. With over a decade of experience in this role, Deborah has been instrumental in...
Deborah Nabors serves as the Senior Director of Global Service Business Operations at Quantum, where she leverages her extensive expertise in Oracle ERP and CRM systems to drive significant operational improvements. With over a decade of experience in this role, Deborah has been instrumental in the development and implementation of innovative solutions that enhance productivity while simultaneously reducing costs. Her leadership in managing the Oracle Service CRM modules—including Call Center operations, Technical Support, Service Contracts, and Customer Install Base—has streamlined processes and improved service delivery across the organization.
Under her guidance, Quantum has successfully launched key projects that integrate service business systems with practical business processes, ensuring that the company's service operations are not only efficient but also aligned with strategic objectives. Deborah’s commitment to continuous improvement is evident in her management of the Global Service Business tools, which include an internal website that serves as a comprehensive resource for service manuals, technical bulletins, and service parts. This initiative has significantly improved accessibility to critical information for installation coordinators and service teams worldwide.
Her skills in program management, business process improvement, and vendor management are complemented by her financial acumen, enabling her to analyze budgets effectively and implement disaster recovery strategies that safeguard operations. Deborah’s ability to navigate complex challenges and foster collaboration among cross-functional teams has positioned her as a key driver of Quantum's service excellence, ensuring that the company remains at the forefront of the industry in delivering exceptional customer service and support.
