Dawn Mahoney currently serves as the Managing Director of Reservations Planning and Performance at Delta Air Lines, where she plays a pivotal role in optimizing the airline's operational efficiency and enhancing customer experience through strategic resource management. With a robust background in finance and accounting,...
Dawn Mahoney currently serves as the Managing Director of Reservations Planning and Performance at Delta Air Lines, where she plays a pivotal role in optimizing the airline's operational efficiency and enhancing customer experience through strategic resource management. With a robust background in finance and accounting, Dawn oversees critical functions such as Accounts Payable, Accounts Receivable, Fuel Accounting, International Finance, and Revenue Accounting. Her expertise in these areas ensures that Delta maintains accurate financial reporting and compliance with regulatory requirements, including those set by the Department of Transportation (DOT).
In her previous role as Director of Revenue Accounting, Dawn was instrumental in managing the complexities of passenger sales accounting, credit card receivables, and revenue recognition. She led initiatives to track key performance metrics, enabling Delta to make informed decisions that drive profitability and operational excellence. Her focus on process improvement and financial analysis has been crucial in streamlining workflows and enhancing the accuracy of financial reporting.
Dawn's current responsibilities also encompass resource planning and strategy for a large, multi-channel frontline team. She is dedicated to reimagining workforce management processes and policies, ensuring that Delta's staffing aligns with operational demands. By leveraging her skills in forecasting and analytics, she provides valuable insights that guide the division's strategic direction. Dawn's commitment to continuous improvement and her ability to analyze complex data sets position her as a key leader in Delta's ongoing efforts to enhance performance and deliver exceptional service to its customers.
