Dawn Day brings over 35 years of extensive experience in the banking industry to her role as Vice President and Branch Manager at American Heritage Credit Union. Starting her career as a Teller, she has adeptly navigated the complexities of the branch system, rising through...
Dawn Day brings over 35 years of extensive experience in the banking industry to her role as Vice President and Branch Manager at American Heritage Credit Union. Starting her career as a Teller, she has adeptly navigated the complexities of the branch system, rising through the ranks to lead her team with a focus on exceptional member service and operational excellence. In her current position, Dawn is responsible for business development and strategic branch action planning, ensuring that both staff and branch goals align with the overarching mission of providing the ultimate member experience.
Dawn's expertise extends to overseeing all branch operations, including auditing functions, which are critical in maintaining compliance and operational integrity. Her leadership style emphasizes team building and fostering a collaborative environment where staff can thrive and deliver outstanding service. She is particularly skilled in managing various financial products, including debit cards, lines of credit, loans, and home equity loans, which enables her to guide her team in meeting the diverse needs of their members.
In addition to her responsibilities at American Heritage Credit Union, Dawn has recently joined the newly formed William Penn Bank Advisory Board, where she contributes her insights and experience to help shape the future of banking in the community. Her commitment to professional development and community engagement underscores her dedication to the industry and her role as a leader. With a proven track record of success, Dawn Day continues to be a driving force in enhancing member satisfaction and operational efficiency at her branch.
