David Wormald serves as the Director of Operations at United Way of North Carolina, where he plays a pivotal role in enhancing the operational efficiency of a nonprofit organization dedicated to providing essential health and human services. With a focus on delivering free information and...
David Wormald serves as the Director of Operations at United Way of North Carolina, where he plays a pivotal role in enhancing the operational efficiency of a nonprofit organization dedicated to providing essential health and human services. With a focus on delivering free information and referral services to North Carolinians, David leverages his expertise in process improvement and project management to streamline operations and ensure that the organization meets the evolving needs of its community.
In his current role, David is responsible for overseeing the organization’s 24/7 operational framework, which requires a keen understanding of both service delivery and stakeholder engagement. He is instrumental in identifying opportunities for innovation within existing processes, ensuring that services remain relevant and effective. By fostering collaboration among diverse, cross-functional teams, David builds consensus that drives impactful decision-making and enhances service offerings.
Key projects under his leadership include the implementation of a new Customer Relationship Management (CRM) system, which has significantly improved data analysis capabilities and enhanced the organization’s ability to track service outcomes. Additionally, David’s expertise in vendor management and contract negotiation has led to more favorable partnerships, ultimately benefiting the organization’s operational capacity. His commitment to training and development ensures that staff are equipped with the necessary skills to adapt to changing demands, further solidifying United Way of North Carolina’s position as a leader in health and human services. Through his innovative and collaborative approach, David Wormald continues to make a meaningful impact in the nonprofit sector, driving both efficiency and effectiveness in service delivery.
