David Miller serves as the Vice President of Customer Success, Services, and Support at Schoox, a leading provider of workplace learning software backed by Vista Equity Partners. With over 20 years of experience in the B2B Enterprise SaaS sector, David is a passionate leader dedicated...
David Miller serves as the Vice President of Customer Success, Services, and Support at Schoox, a leading provider of workplace learning software backed by Vista Equity Partners. With over 20 years of experience in the B2B Enterprise SaaS sector, David is a passionate leader dedicated to driving customer-focused retention and growth strategies for hyper-growth companies. His extensive background includes working with global Fortune 500 clients such as Amazon, Intel, and Starbucks, where he honed his expertise in delivering exceptional customer experiences and fostering long-term partnerships.
At Schoox, David is instrumental in overseeing the complete post-sales lifecycle for key accounts, including industry giants like Chick-fil-A, Subway, Brinker, Celebrity Cruises, and Phillips66. His leadership in Customer Success is characterized by a commitment to enhancing customer satisfaction and engagement, utilizing metrics such as Net Promoter Score (NPS) to gauge success and identify areas for improvement. David's strategic planning capabilities enable him to align customer objectives with Schoox's innovative solutions, ensuring that clients realize maximum value from their investments.
In addition to his focus on Customer Success, David leads Professional Services and Support teams, ensuring that clients receive the highest level of service throughout their journey with Schoox. His expertise in account management and executive-level communication fosters a culture of collaboration and transparency, empowering teams to deliver tailored solutions that meet the unique needs of each client. As Schoox continues to expand its footprint in the enterprise learning space, David's leadership and vision will be pivotal in driving customer loyalty and sustainable growth.
