David Jayapaul is a seasoned Business Technology leader with over 20 years of experience in driving digital transformation and fostering IT-business alignment within Fortune 50 companies, including Elevance Health, Humana, and GE Capital. Currently serving as the Director of Software Engineering at Elevance Health, David...
David Jayapaul is a seasoned Business Technology leader with over 20 years of experience in driving digital transformation and fostering IT-business alignment within Fortune 50 companies, including Elevance Health, Humana, and GE Capital. Currently serving as the Director of Software Engineering at Elevance Health, David has been instrumental in modernizing and maintaining essential Medicare IT applications. Handpicked by the VP of Medicare Enrollment and Billing Operations, he spearheads initiatives that enhance operational efficiency and agility, positioning the organization to better serve its members.
In his role, David leads a dynamic engineering team focused on platform optimization and transformation, ensuring that critical functions are not only maintained but also innovatively enhanced. His expertise in cloud migrations has been pivotal in optimizing scalability and cost-effectiveness, allowing Elevance Health to leverage advanced technologies for improved service delivery. By managing a substantial portfolio valued at $58 million and overseeing teams of over 400 professionals, David exemplifies strategic planning and resource allocation at its finest.
David's skill set extends to stakeholder management and data analytics, where he employs insights to drive decision-making and improve service outcomes. His initiatives in call volume deflection and chatbot implementation have significantly enhanced customer interactions, demonstrating his commitment to leveraging technology for superior member experiences. Additionally, David is dedicated to mentoring emerging leaders and developing training programs that cultivate talent within the organization. Through his leadership, Elevance Health is not just adapting to the digital landscape but is actively shaping it, ensuring that the company remains at the forefront of healthcare technology innovation.
